Privacy Policy
Last updated: March 1, 2026
HomeCall Vets ("we," "us," or "our") operates the website www.homecallvets.com and provides mobile veterinary services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, call our phone line, or receive veterinary services.
Information We Collect
We collect information you provide directly to us, including:
- Personal information: Name, phone number, email address, and home address when you request a veterinary visit.
- Pet information: Pet name, species, breed, age, weight, and medical history.
- Health information: Description of your pet's symptoms, conditions, and veterinary care provided during visits.
- Payment information: Credit card or payment details when you pay for services.
- Communications: Records of phone calls, text messages, and chat conversations with our AI receptionist and staff.
How We Use Your Information
We use the information we collect to:
- Schedule and coordinate veterinary visits to your home.
- Match you with appropriate veterinary providers in your area.
- Triage your pet's health concerns using AI-assisted assessment.
- Communicate with you about appointments, follow-ups, and pet care.
- Process payments for veterinary services.
- Send appointment reminders and post-visit follow-ups via SMS.
- Maintain medical records for your pets.
- Improve our services and AI receptionist.
AI-Assisted Services
HomeCall Vets uses artificial intelligence to assist with phone call reception, initial health triage, and SOAP note generation. Our AI receptionist (Marielle) collects information during phone calls to facilitate booking. AI triage assessments are used to help prioritize care but do not replace professional veterinary judgment. All AI-generated medical notes are reviewed and approved by licensed veterinary professionals.
Information Sharing
We may share your information with:
- Veterinary providers: Licensed veterinarians and veterinary technicians who provide care to your pet at your home.
- Service providers: Third-party companies that help us operate our platform, including cloud hosting (Microsoft Azure), phone services (Twilio), voice AI (Retell AI), and payment processing (Stripe).
- Emergency referrals: Emergency veterinary hospitals when your pet requires urgent care beyond what mobile services can provide.
- Legal requirements: When required by law, regulation, or legal process.
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement reasonable security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure cloud storage on Microsoft Azure, and access controls for our staff and providers. However, no method of electronic transmission or storage is 100% secure.
Call Recording
Phone calls to our service line may be recorded for quality assurance and training purposes. By calling (844) 444-9110, you consent to the recording of your call. Call recordings are stored securely and are only accessible to authorized personnel.
Text Messages (SMS)
By providing your phone number and requesting a visit, you consent to receive text messages from HomeCall Vets, including appointment confirmations, reminders, follow-ups, and review requests. You may opt out of non-essential messages at any time by replying STOP. Standard messaging rates may apply.
Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information (subject to legal retention requirements).
- Opt out of marketing communications.
- Request a copy of your pet's medical records.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact us:
- Phone: (844) 444-9110
- Email: info@homecallvets.com
- Address: Gainesville, FL